Rules & Regulations
1. General Policies
1.1. Compliance: All staff members and clients must comply with local, national, and
international laws and regulations about studying abroad and related activities.
1.2. Professional Conduct: Staff members are expected to maintain a high standard of
professionalism, integrity, and ethical conduct in all interactions with clients, partners,
and colleagues.
1.3. Confidentiality: Staff members must respect the confidentiality of client information
and refrain from disclosing any sensitive information without proper authorization.
2. Client Engagement
2.1. Assessment: Clients will undergo an assessment process to determine their
eligibility and suitability for studying abroad programs offered by the agency.
2.2. Documentation: Clients are required to submit all necessary documents and
information accurately and promptly to facilitate the application process.
2.3. Communication: Clients must maintain open and transparent communication with
their assigned agency representative throughout their engagement with
the agency.
3. Services Provided
3.1. Scope: The agency will provide services related to studying abroad, including but
not limited to university or college applications, visa application support, accommodation
arrangements, travel arrangements, and cultural orientation programs.
3.2. Limitations: The agency reserves the right to refuse or discontinue services if it
determines that a client's conduct or circumstances are not conducive to the successful
completion of the study abroad program.
4. Financial Matters
4.1. Fees: Clients are responsible for paying all applicable fees for the services provided
by the agency, as outlined in the service agreement.
4.2. Payment Schedule: Payment schedules will be provided to clients upon
engagement for services, and all fees must be paid according to the agreed-upon
schedule.
4.3. Refunds: Refunds, if applicable, will be processed according to the terms outlined
in the service agreement and the agency's refund policy.
5. Conflict Resolution
5.1. Disputes: In the event of a dispute between a client and the agency, both parties
agree to engage in good faith efforts to resolve the issue amicably through negotiation
and mediation.
5.2. Legal Recourse: If a dispute cannot be resolved through negotiation or mediation,
both parties reserve the right to pursue legal recourse by applicable
laws and regulations.
6. Amendments and Updates
6.1. Changes: The agency reserves the right to amend or update these rules and
regulations at any time without prior notice. Staff members and clients will be notified of
any changes and are expected to adhere to the updated policies and procedures